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Course Library - Key Skills Series

2.2 Communication

* Course Overview
Course *

Good communication is one of the most powerful of human skills. Learn about different methods of communication and how to use them with different audiences. Discover how to convey a message clearly, via written and spoken language. Learn how to more effectively understand other people and comprehend written material.

* Course Duration

   60 minutes

* What you will learn

At the end of this course the learner will understand:

  • how to identify the key points of written text by speed-reading and summarising
  • that illustrations or graphical information can save hours of wading through dense text
  • that different writing styles can be used to achieve different results - know the reader
  • the choice of presentation will depend on the length and complexity of the message
  • accuracy with content, grammar, spelling and punctuation is important - avoid jargon
  • communication is a two-way process where active listening is just as important as talking
  • when speaking, they must understand and respond to the audience to deliver the message well
  • strategies for handling conflict and how to negotiate an agreement
* Course Code

   KSC

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