Good communication is one of the most powerful of human skills. Learn about different methods of communication and how to use them with different audiences. Discover how to convey a message clearly, via written and spoken language. Learn how to more effectively understand other people and comprehend written material.

   60 minutes

At the end of this course the learner will understand:

• how to identify the key points of written text by speed-reading and summarising
• that illustrations or graphical information can save hours of wading through dense text
• that different writing styles can be used to achieve different results - know the reader
• the choice of presentation will depend on the length and complexity of the message
• accuracy with content, grammar, spelling and punctuation is important - avoid jargon
• communication is a two-way process where active listening is just as important as talking
• when speaking, they must understand and respond to the audience to deliver the message well
• strategies for handling conflict and how to negotiate an agreement

   KSC