Learn the best telesales techniques for establishing facts and answering questions when dealing with customers. Discover how to effectively introduce new products to customers and increase sales.

   20 minutes

At the end of this course the learner will understand:

• good questioning techniques help to gather accurate information
• how to match products and services to customers' needs
• their attitude is important because it affects their customers' decision to buy
• if they sell as though all their customers are the same, they'll sell very little
• if they don't know what their customers need, they won't be able to help them
• about using open questions to gather information and using closed questions for confirmation
• that during a sales call it's necessary to paint a verbal picture for the customer
• if they don't sell the benefits to their customers there will be no sale
• it's their job to know their business, without this knowledge they are no use to the customer
  

   CACN