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1.5 Answering Your Customers' Needs

* Course Overview
Course *

Learn the best telesales techniques for establishing facts and answering questions when dealing with customers. Discover how to effectively introduce new products to customers and increase sales.

* Course Duration

   20 minutes

* What you will learn

At the end of this course the learner will understand:

  • good questioning techniques help to gather accurate information
  • how to match products and services to customers' needs
  • their attitude is important because it affects their customers' decision to buy
  • if they sell as though all their customers are the same, they'll sell very little
  • if they don't know what their customers need, they won't be able to help them
  • about using open questions to gather information and using closed questions for confirmation
  • that during a sales call it's necessary to paint a verbal picture for the customer
  • if they don't sell the benefits to their customers there will be no sale
  • it's their job to know their business, without this knowledge they are no use to the customer
* Course Code

   CACN

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For more information about this course or to book please call us on 0870 766 0986
or email us at: sales@asponlinesoftware.com

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