The right frame of mind is essential when making a sales call. This course shows how to develop a positive mental attitude in preparation for calls and teaches practical steps for sales success. The student will learn about general retail practices and structures and discover how to use the knowledge to benefit their life in general.

   30 minutes

At the end of this course the learner will understand:

• how to use body language to develop a positive mindset
• how to use psychological techniques to boost energy and confidence
• the ingredients of success are skills, knowledge and attitude
• that sharpening and practising skills will make them expert at applying knowledge
• making assumptions about a customer can interfere with their ability to make a successful sale
• preparation is the key to a successful sales call
• if they always try to be better they will always be the best they can be
  

   CPOC