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1.2 Delighting Your Customer

* Course Overview
Course *

This course helps the learner gain job satisfaction and increase sales success by continually exceeding customers' expectations. It shows how to develop attitudes and skills which will enhance career and life in general.

* Course Duration

   50 minutes

* What you will learn

At the end of this course the learner will understand:

  • that the ability to influence others positively is empowering for them
  • how to build rapport with their customers and exceed expectations
  • a dissatisfied customer will tell lots of people of an unhappy experience
  • the standards and attitudes which characterise professionalism
  • the importance of punctuality
  • that poor customer service leads to lost customers
  • that lost customers can lead to job losses
* Course Code

   CDYC

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For more information about this course or to book please call us on 0870 766 0986
or email us at: sales@asponlinesoftware.com

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