This course helps the learner gain job satisfaction and increase sales success by continually exceeding customers' expectations. It shows how to develop attitudes and skills which will enhance career and life in general.

   50 minutes

At the end of this course the learner will understand:

• that the ability to influence others positively is empowering for them
• how to build rapport with their customers and exceed expectations
• a dissatisfied customer will tell lots of people of an unhappy experience
• the standards and attitudes which characterise professionalism
• the importance of punctuality
• that poor customer service leads to lost customers
• that lost customers can lead to job losses
  

   CDYC