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1.1 Communicating Effectively by Phone

* Course Overview
Course *

This course will familiarise the learner with the company and practices and procedures within it, provide an overview of information needed to work within the company and promote excellent levels of customer care and selling skills.

* Course Duration

   15 minutes

* What you will learn

At the end of this course the learner will understand:

  • the company structure and the goods and services provided
  • company policy including dress codes, staff conduct and equal opportunities
  • the importance of good hygiene practices and procedures
  • that all customers, colleagues and visitors must be treated with respect
  • the terms and conditions of employment such as job description, hours, holidays and sickness
  • their probationary period, pay and pensions
  • that grievance and disciplinary procedures are in place to protect staff and the company
* Course Code

   RWR1

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For more information about this course or to book please call us on 0870 766 0986
or email us at: sales@asponlinesoftware.com

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